FAQ’s

I am due an exam next month; what should I do?

Assume for now it has all been cancelled.
We will be contacting all our patients to cancel routine non-urgent treatment, examinations
and hygiene treatments until the 1st May.
This may be extended as we approach that date and re-evaluate the situation.

I was in the middle of treatment; what happens now?

Each dentist will assess the treatment needs of their patients and will adopt a specific tailor
made approach for each patient. If the treatment is deemed urgent or will result in a
deterioration of their dental health, we will try to see you ASAP.
Unfortunately there are very strict guidelines of performing treatment which requires drilling.
Therefore every treatment will be assessed on a case by case basis.

I am experiencing pain or discomfort; who can I call?

Please call us. Our receptionists will be taking calls and we will be able to see you to correct
the problem if deemed appropriate. Of course, special precautions are now in place; these
measures include:

  • Only a small number of patients will be allowed in the premises at a time to limit
    potential social contact.
  • Full personal protective equipment to be worn by the dentist and nurse.
  • Additional infection control measures.

I am in a vulnerable group; where do I go?

As a vulnerable patient you may not be able to attend the practice due to the increased risks
posed to yourself.

For your safety, we strongly advise you to avoid attending the practice unless this is absolutely necessary.

If in doubt, please contact the practice for further information on this.

I am having Invisalign treatment or Fast Braces; where does that leave me?

We will again look at your individual treatments and where appropriate either pause or
postpone your treatment. In some cases we can even send you the next stage of treatment
by post to save you visiting the practice. Your dentist will be in contact soon.

I am a plan patient; what happens to my exam and hygiene visit?

As a plan patient we will ensure that you receive all your entitlements under the plan once
the restrictions are lifted. We remain committed to your dental health, and we hope you can
afford us the luxury of some time while we all get through this unprecedented situation.
If we have not answered any of your questions and you would like to speak to us, please feel
free to contact our reception team.