We will carry out a pre-attendance assessment via your completed Medical history/Assessment forms at least three days before your appointment and, if necessary, a follow-up telephone conversation to assess relative coronavirus infection risk. Our staff will contact you to remind you of this if we have not received your completed forms. If you have any difficulties with completing the forms we can help you with this over the phone. A dentist may also carry out a video consultation with you to assess your dental problem prior to your visit so that a treatment plan and cost estimate can be sent to you.
If we feel that you are at risk of having possibly been infected, even if you are asymptomatic, we will respectfully request for you to delay booking any appointments with us for at least 2 weeks to a month. If we do not receive the completed questionnaire in time and we are unable to contact you, we may need to cancel your appointment with immediate effect. You may be charged for the appointment if we are unable to fill it at short notice as per our normal terms and conditions.
We recommend that patients in the high-risk groups for developing complications from coronavirus delay non-essential dental treatment for as long as possible until the trend of the pandemic becomes clear. If you are in a high risk group and do require treatment we will schedule your appointment at the beginning of the day. To find out whether you are in a high or very high-risk group please see the gov.uk website.
dentalessence will be operating a “no cash” payment system going forward, and we will request that all payments are made online or over the phone for your appointment prior to you attending. This reduces the requirement for unnecessary contact or use of pin entries on card terminals at reception.
When travelling to the practice, we would recommend that you limit close contact with other members of the public as far as possible. The doors will be locked during this phase of return and we will meet all patients outside the building and bring them straight into the surgery. One adult is able to attend with a child; please do not bring additional family members with you unless they are happy to wait in the car or outside the building.